Ordering is easy and convenient at My Teddy Bear Shop! Simply select your favorite teddy bears and stuffed animals, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, you will be presented with the various shipping options. Once you choose a shipping option, the shipping price will appear below the order subtotal.
Yes! My Teddy Bear Shop offers you the option of ordering teddy bears and stuffed animals by phone at 1-866-598-4862, a toll-free call. If you have any questions about a particular product, our teddy-bear-loving customer-care consultants are available Monday through Friday 9AM to 5PM EST to answer any question, big or small. Feel free to call, we'd love to talk “bear” with you!
Yes! Requests for in-stock items needed before the normal processing and shipping time can usually be accommodated at My Teddy Bear Shop. Contact a customer-care consultant at 1-866-598-4862 during regular business hours Monday through Friday 9AM to 5PM EST and we will work our hardest to get any teddy bear to his new home on time.
Visa, MasterCard, American Express or Discover Cards and even a transfer from your PayPal account are all welcomed at My Teddy Bear Shop. We are also happy to accept a personal check or a money order when you place your teddy bear order by phone. Please note that your order will not be shipped until your check or money order funds have cleared into our bank account. If you do place an order by phone, our customer-care consultants will direct you to send your check or money order to:
Customer Service My Teddy Bear Shop will only add sales tax to orders that are shipped within the state of Georgia (7%) as required by law.
Will I get an email confirmation after I place my order?
Yes! A confirmation and copy of your receipt will be sent to the email address provided during checkout. If you are using spam blocking software, please add "service@myteddybearshop.com" to your “approved” list.
How do I make changes or cancel my order?
If your order has not already been processed or personalized you can make changes or even cancel, although we hope you won’t want to! Please contact a customer-care consultant at as soon as possible at 1-866-598-4862 Monday through Friday 9AM to 5PM EST. The more quickly you notify My Teddy Bear Shop, the less likely you will incur any additional charges.
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Return Guarantee and Exchanges
What is your return and exchange policy?
My Teddy Bear Shop takes pride in offering a wide variety of high-quality teddy bears and stuffed animals that everyone would love to hug. We feel confident you will enjoy your new teddy bear as much as we enjoyed hunting it out for our collection of loveable stuffed animals. Please inspect your new friend upon arrival; if for some reason that it does not meet your expectations; please contact a customer-care consultant right away through one of the following manners:
Phone: 1-866-598-4862 Monday through Friday 9AM to 5PM EST
Live Chat: Located in top, right margin of page; Monday through Friday 9AM to 5PM EST
Email: service@myteddybearshop.com.
My Teddy Bear Shop will strive to make your teddy bear experience right and, if need be, will approve and issue a return authorization within 30 days of your order receipt. After our customer-care department approves your return or exchange, you will receive a Return Number. Please repack your item in the original box and packaging materials along with the packing slip and issued Return Number. Because My Teddy Bear Shop is not responsible for items damaged or lost in transit, we strongly suggest you return your teddy bear with an insured courier. After all of these steps have been completed, return your package to:
My Teddy Bear Shop
RMA# (Your Return Number)
2339 Milstead Circle
Marietta GA 30066
How long before I receive my refund?
All refunds are processed upon inspection of the items in your order. Once your returned items have been processed at My Teddy Bear Shop, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within three-to-five business days. Orders place by check or money order will be refunded within 7 days of the return being processed.
Can I return personalized items?
No. Because our personalized products are customized to meet your exact specifications they are non-returnable and non-refundable unless, of course, an error is made inadvertently by My Teddy Bear Shop or a manufacturer. Keeping this in mind, please select your personalized teddy bears and stuffed animals with extra care. Should you have any specific questions about a product, please contact our very knowledgeable customer-care consultants at 1-866-598-4862 Monday through Friday 9AM to 5PM EST.
Do you charge restocking fees?
Waiting more than 30 days to notify My Teddy Bear Shop about an order return may cause your transaction to be subject to restocking fees. Additionally, items returned due to refusal of delivery are subject to a 15% restocking fee. Please speak with one of our customer-care consultants at 1-866-598-4862 Monday through Friday 9AM to 5PM for further clarification.
What if I got my order, but some items are damaged?
Don’t worry; we want to make your experience with My Teddy Bear Shop as pleasing as a bear with a honey pot! However, we do ask that you carefully inspect all items received in your order right away. If there is any damage, please call our customer-care department at 1-866-598-4862 Monday through Friday 9AM to 5PM no later than 7 days after your package was delivered. A customer-care consultant will help you file a claim with UPS. In the event of product damage, My Teddy Bear Shop reserves the right to issue an exchange or store credit rather than a refund.
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Shipping
When does my order ship?
My Teddy Bear Shop strives to get your new teddy bear to his new home as soon as possible. Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Your order will be processed within three to five business days. Personalized items may take up to 10 business days, depending on the customization selected.
UPS will deliver your order within 3-9 business days after the processing time depending on the shipping option selected during checkout. Business days are Monday-Friday excluding holidays. If an item you ordered is out of stock, we will inform you via e-mail of the expected delay or provide you with other options.
At times, My Teddy Bear Shop may partner with an outside vendor to deliver you the most unique teddy bear products found on our “bear hunts”. In this instance, shipping may vary from vendor to vendor. On each product page, you will find "item details" that provide additional information on shipping details that will be helpful before ordering. Occasionally, multi-item orders may arrive at your destination in multiple packages, possibly on different days. Please contact a customer-care consultant at 1-866-598-4862 Monday through Friday 9AM to 5PM for if you have further questions about your order.
Do you ship to Post Office Boxes?
No. Unfortunately, My Teddy Bear Shop cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?
Yes. However, My Teddy Bear Shop cannot guarantee delivery times on these orders.
Do you ship to Canada?
No. My Teddy Bear Shop does not offer shipment to Canada, but plans to in the future. Please check back.
Do you ship internationally?
No. At this time, we are not able to ship outside the U.S. and U.S. territories.
How is shipping calculated?
Shipping is calculated according to UPS rate tables during checkout and is based on the weight of the items in your order and the shipping destination.
What are your shipping options?
UPS is the exclusive shipping provider for My Teddy Bear Shop; choose from:
Regular ground shipping ( 3 – 9 days)
2- Day Guaranteed delivery
Overnight Delivery.
Our standard shipping options is “regular ground shipping” and all other delivery upgrades incur a premium shipping fee that will be noted during the checkout process. Please call a customer-care consultant at 1-866-598-4862 Monday through Friday 9AM to 5PM if you have specific questions about shipping.
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FAQ's
Do you have a printed catalog?
No. In a mindful effort to “go green”, My Teddy Bear Shop is not offering a printed catalog. However, we do invite you sit back at your leisure and view our entire collection of teddy bears online.
Do you have an affiliate marketing program?
Yes. My Teddy Bear Shop offers an affiliate program that allows internet entrepreneurs an opportunity to earn commissions by promoting our teddy bear products on their websites. For complete details, please visit our Teddy Bear Affiliate Program page or email our affiliate manager.
What is your contact information for the press?
All press inquires should be emailed to service@myteddybearshop.com or addressed to:
Customer Service
My Teddy Bear Shop
2339 Milstead Circle
Marietta, GA 30066
I am a vendor. How do I submit my products for consideration?
In our quest for unique products for our online store, we welcome vendor inquiries. Please email our product department at service@myteddybearshop.com
Where can I read feedback from your customers?
Teddy bear lovers all over the country have wonderful words to share about the furry friends from My Teddy Bear Shop. We invite you to visit our testimonials page to hear all the buzz about our bears, big and small. Feel free to share your favorite My Teddy Bear Shop experience by emailing us at service@myteddybearshop.com.
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Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide to My Teddy Bear Shop, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the CONTROL SCAN Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning CONTROL SCAN certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything, for any reason.
Read our Privacy & Security Policy
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Contact Us
Whether you are a seasoned arctophile (teddy bear collector) or are just searching for your first teddy bear to cuddle, we would love to hear from you. If you have any questions about My Teddy Bear Shop and our adorable line-up of bears, please to not hesitate to contact a customer-care consultant to talk “bear”.
Phone: Call My Teddy Bear Shop toll-free at 1-866-598-4862. We're here Monday through Friday 9AM to 8PM EST to answer your teddy bear questions.
E-mail: E-mail us at service@myteddybearshop.com to ask a question, make a suggestion or seek any assistance you may need. We work “beary” hard to answer our e-mails within 24 hours; however, emails arriving over the weekend will be tended to on Mondays.
Live Chat: If you’d like immediate assistance, you may contact My Teddy Bear Shop in real time by clicking on the "Live Chat" button in the top right corner of our home page. Our live chat is manned by a knowledgeable and teddy-bear-loving staff member Monday through Friday 9AM to 5PM EST.
Mail:
Customer Service Dept.
My Teddy Bear Shop
2339 Milstead Circle
Marietta, GA 30066
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